Last Updated: March 2026

At Alyaseen Store, customer satisfaction is very important to us. This Return and Refund Policy explains your rights and our procedures regarding product returns, exchanges, and refunds in accordance with consumer protection standards in Portugal and the European Union.

By making a purchase from our website, you agree to the terms outlined in this policy.

Right of Withdrawal (14-Day Return Period)

According to EU and Portuguese consumer protection laws, customers have the right to withdraw from a purchase within 14 days without providing any reason.

You have 14 calendar days from the date you receive your order to request a return.

To be eligible for a return:

• The product must be unused and in the same condition in which you received it

• The product must be in its original packaging

• Proof of purchase or order confirmation must be provided

If the return request is made within the 14-day withdrawal period, we will process your return in accordance with EU consumer regulations.

How to Request a Return

To initiate a return, please contact our customer support team and provide your order details.

Email: info@alyaseenstore.pt
Phone: +351 934 713 132
Business Hours: 9:00 – 17:00 hrs

Once your request is approved, we will provide instructions on how and where to send your returned product.

Items returned without prior communication may not be accepted.

Return Shipping

Customers may be responsible for the cost of return shipping unless the product received is defective, damaged, or incorrect.

We recommend using a trackable shipping service to ensure the product reaches us safely.

Alyaseen Store is not responsible for items lost during return shipping.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If the return is approved, your refund will be processed using the same payment method used for the original purchase.

Refunds are typically issued within 5 to 10 business days after the returned item has been received and inspected.

Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider or bank.

Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you need to exchange a product for the same item, please contact us with your order details and information about the issue.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or customization reasons. These may include:

• Personalized or custom-made products

• Perishable goods

• Items that cannot be returned for hygiene reasons if opened or used

Any such restrictions will be clearly indicated on the product page when applicable.

Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Provide photos of the item and packaging so our support team can resolve the issue quickly. We will arrange a replacement or refund where appropriate.

Late or Missing Refunds

If you have not received your refund after the stated processing time, please first check your bank account and contact your payment provider.

If you still have not received your refund, please contact us and we will assist you.

Contact Information

If you have any questions about returns or refunds, please contact us.

Alyaseen Store
Address: Portugal
Phone: +351 934 713 132
Email: info@alyaseenstore.pt
Business Hours: 9:00 – 17:00 hrs